Loading…
Loading…
We want you to be fully satisfied with your purchase. Here's everything you need to know about our return and refund process.
Last updated: June 2025
24 Hours
Cancellation Window
Before dispatch
7 Days
Return Window
From delivery date
5–10 Days
Refund Timeline
After approval
You may cancel your order under the following conditions: Before Dispatch: • Orders can be cancelled within 24 hours of placement without any charges. • To cancel, contact us via WhatsApp (+91 9342698344) or email (care@alhikmath.com) with your order ID. • Once confirmed, refunds for prepaid orders will be processed within 5–7 business days to the original payment method. After Dispatch: • Orders cannot be cancelled once dispatched. If you do not wish to accept the delivery, please refuse the package. A refund will be initiated after the item is returned to our warehouse and inspected. Cancelled Order Refunds: • For prepaid orders, refunds are credited to the original payment method. • For Cash on Delivery orders cancelled before dispatch, no charges apply.
We accept returns within 7 days of delivery for the following reasons: Eligible for Return: • Product received is damaged or defective • Wrong product delivered (different from what was ordered) • Product is not as described (significant mismatch) • Missing parts or accessories that were listed Not Eligible for Return: • Products damaged due to misuse, negligence, or improper installation • Products with tampered or missing serial numbers • Software-related issues after installation • Consumable items (batteries, bulbs, cables) once opened • Products without original packaging, accessories, or documentation Condition Requirements: • Item must be in its original, unused condition • Original packaging, tags, and all accessories must be included • Proof of purchase (order confirmation) must be provided
If you receive a damaged or defective product: Immediate Action Required: • Report the issue within 48 hours of delivery. • Take photographs/video of the damaged packaging and product before opening further. • Contact us via WhatsApp (+91 9342698344) or email (care@alhikmath.com) with your order ID and photos. Our Process: • We will review your complaint within 24–48 hours. • If the damage is confirmed, we will arrange a free reverse pickup. • Replacement or full refund will be processed after the item is received and inspected. Delivery-Related Damage: • If the outer packaging is visibly damaged upon delivery, please note it on the delivery receipt before accepting. If severely damaged, you may refuse delivery — the item will be returned to us and we will send a replacement.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refund Timelines: • Credit/Debit Card: 5–10 business days after approval • UPI / Net Banking: 3–5 business days after approval • Cash on Delivery: Refund credited to your bank account via NEFT (requires bank details) within 7–10 business days • Wallet: Immediately after approval Important Notes: • Original shipping charges are non-refundable unless the return is due to our error. • Refunds will be credited to the original payment method only. • You will receive an email/SMS notification once the refund is processed. • Processing times may vary depending on your bank or payment provider.
If you prefer a replacement instead of a refund: • Replacement is subject to product availability. • If the original product is out of stock, we will offer you an equivalent product or a full refund. • Replacement orders are dispatched within 3–5 business days after the returned item is received and inspected. • No additional shipping charges for replacements due to our error or product defects. To initiate a replacement, contact us with your order ID and the reason for return.
All products sold by AL HIKMATH ENTERPRISES PVT LTD are genuine and come with the manufacturer's standard warranty. Warranty terms vary by brand and product: • Electronics and electrical appliances: typically 1 year • Mobile accessories: typically 6 months • IT peripherals: typically 1 year For warranty claims after our 7-day return window, please contact the manufacturer's authorised service centre directly. We will assist you with service centre information upon request. Warranty does not cover: • Physical damage due to misuse • Water or liquid damage • Damage from power surges or incorrect voltage • Tampered or broken warranty seals
To initiate a return, cancellation, or refund, please reach us through: WhatsApp: +91 9342698344 (Preferred — fastest response) WhatsApp: +91 9342798344 Email: care@alhikmath.com Please have the following ready: • Order ID / Order confirmation number • Reason for return • Photos or video of the product (for damage/defect claims) Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST AL HIKMATH ENTERPRISES PVT LTD No. 16/127, Inbharajapuram 1st Street, Bajanai Kovil Street, Choolaimedu, Chennai – 600094, Tamil Nadu, India
Need help with a return or refund? Contact our support team